It is expensive, but I think it works great. There is a trick to it. You must shake well before use and hold the saturated pad on the eye makeup for a few seconds for it to dissolve. It's really gentle on the eyes compared to Ponds and Neutrogena's makeup remover towelettes. I would purchase again.
I use this product to remove my waterproof mascara and it does a fantastic job. Remember to shake well before use. Put some on a cotton ball and let it sit on your lashes for a few seconds first for easier removal.
I don't know what all the bad rap on here is about. This absolutely the BEST makeup remover possible. All the other ones I've tried don't work as well as this one. It's a dual-phase remover that wipes off all your stubborn waterproof eye makeup and your lip gloss quite well without having to use too much force--which is great, especially around the eye area (don't want wrinkles there, now do we?). And after you're done, it doesn't feel oily--instead your skin feels nice and soft and well-hydrated to boot. Also, I'm a contact lens wearer and have really sensitive eyes and sometimes I jab the soaked cotton ball in my eye and it doesn't irritate me or anything. It's like I wouldn't have even known I accidentally wiped my eyeball. It's 33.00CAD, and, as with all my Shiseido skincare products, a staple. Repurchase? Duh. (By the way, have any of you noticed what is up with the new packaging for The Skincare? Bring the old bottles back!)
Not safe if you wear contacts. I was told it was safe to use, but developed allergic reaction that turned my eyes puffy and red. I would not advise anyone to buy this product although I do think Shiseido puts out good quality products out there.
I tried this in 2001 shortly after it the Skincare line first launched. I used it through 2003 and was very happy with the performance and value of this product. Then I quit wearing makeup since I worked from home 90% of the time. Back then it was called "Eye and Lip Makeup Remover" and had a curvier bottle, smaller product size (2.5oz), and a creamier, lotion-like texture.
I just finished off the last of an old bottle and was suprirsed by the new formula and package when I repurchased last month.
The size is now 4.2 oz and sells for $25 at Macy's. Instead of a thicker formula, this is now a dual-phase product -- more like an "oil and water" liquid that requires shaking to mix before use. It still has the same pleasant fragrance as the original.
The dispenser hasn't changed and is a little like an eye dropper bottle, allowing easy control of the product flow. I like this, as it prevents waste or over pouring. I don't like that this is now over 4oz, meaning I have to decant some before traveling with it by air. This is my biggest gripe about the product.
The new formula works as well as the old one, but the texture still throws me. I'm used to the original formula where a quick wipe and rub on each eye easily removed all traces of mascara. I had to adjust to this one and the need to soak my lashes, then gently swipe and rub.
Overall, I still prefer this product and package to many on the market and will continue to use and purchase this. However, I do wish they hadn't changed the size and formula. I miss the original.
I love this makeup remover! It takes off every last bit of makeup on my face. It is oily, but that's what gives makeup removers the ability to remove all the makeup, including the liquid eyeliner left in between lashes (those suckers used to take me forever to get off). And I think that oily skinned people could use it too, as long as they wash their face immediately afterward. I would repurchase this, but first I want to try baby oil. I spend enough (actually too much) on Shiseido anyways.
***UPDATE***Baby oil was horrible for me, but I found that Neutrogena Oil-Free Makeup Remover works just as well as this one.
Water, cyclomethicone, butylene glycol, sd alcohol 40-b, neopentyl glycol dicaprate, cetyl octanoate, sodium chloride xylitol, benzalkonium chloride, trisodium edta, fragrance.
At first, I hated this product and thought it was useless. My friend works at Shiseido counter and I told her that this remover did not even remove the mascara base or the lifting mascara. I told her my lashes were coming off b/c those 2 products together are impossible to take off.
She explained to me I was doing it wrong. Your suppose to actually put the cotton ball on your lashes for about 5 seconds and let the remover dissolve the product on your lashes and then wipe down and out. So I tried this method and it made a world of difference. Now actually look forward to putting my mascara on and removing it at the end of the day.
So ladies try this method. Promise it will work!!
The wonderful SA from the London Drugs where I usually stop to pick up whatever I'm lemming for gave me a large sample of this (along with a whole bunch of Shiseido skincare & m/u samples) when I picked up Shiseido's Lasting Lift Mascara & yet another Shiseido Mascara Base. I do find that this really effectively removes all of my eye m/u including the notoriously impossible to remove Lasting Lift Mascara - however, I find that this stings a little at times (whereas Lise Watier's dual-phase wp eye m/u removes does not). I did not find it overly greasy, but I do wash my face to remove the rest of my m/u - no nasty film/residual left thereafter.
If I could not purchase Lise Watier's ($22 CND/120ml) then I would purchase this product ($30CND/125ml). continued >>
I really like this product. Unlike other reviewers, I do not find it oily or greasy. It easily removes waterproof eye makeup. Doesn't irritate my sensitive eyes. Important to remember to shake the bottle before using.