I wish this worked for me. I've tried it twice and both times experienced break-outs. It doesn't remove makeup and seems to clog my pores. I do love the smell and the fact that it's gentle and vegan. I think I'll have to use this as a hand cleaner.

Let me preface this by saying that I have the most sensitive skin ever. And I don't mean sensitive in an "I'm-a-fragile-flower-be-gentle-with- me" sense. I mean that I am allergic all sorts of things that are de rigeur in terms of cosmetics ingredients. 9 to 5 is my Holy Grail in terms of cleansers. It has a creamy, non-foaming consistency. Thus it is free from irritating foaming agents. It feels very soothing when you apply it to your face. I apply it a bit differently than most. In the evening, after I have removed my eye makeup, I put it on my skin and then gently remove with tissue. Then I take a warm washcloth and put it over my face to give it a nice steam.(Be careful that the water isn't too hot!) I run the washcloth over my face, and follow with the Breath of Fresh Air toner. It feels wonderfully clean and refreshed.
It is great for irritated or inflamed skin.

I discovered this product quite by accident. The day after our wedding, my husband and I went on a mini-break to Washington, DC (We got married the week before Christmas, so we delayed our proper honeymoon until after the hols.) and we stayed at the Ritz Carlton in Tysons Corner, which is attached to the Tysons Corner Galleria. While my makeup was absolutely stunning for the wedding and the salon did an amazing job, it left my skin absolutely inflamed and irritated, red and blotchy. I used my regular cleanser (at that time Clarins cleansing milk) and my skin still felt absolutely horrific. So I went into the mall, dragging my poor husband along in search of something to help my skin. My original plan was to go to the Clarins Counter to purchase some of their sensitive skin products, but, alas, the Clarins Counter was unmanned. The young lady from Lush motioned me over, and she gave me some samples of their products to try. It was as if my red, blotchy, "picky" skin had left and was replaced by beautiful soothed skin. It was absolutely amazing, and I've been hooked ever since. And their price point is lower than the products I was using. (Clarins, primarily). So I definitely recommend this stuff to ANYONE with skin irritation.

At last, I found a vegan cold cream. Okay, it's actually more of a lotion than a cream but it does the same job of thoroughly cleansing without leaving my skin with that overly dry feeling. Before, I was using Jergen's All Purpose Cream and love how effective and cheap it was. Then I found out that they do animal testing. So LUSH answers my prayers with 9 to 5. I don't think that I'm ever going to go back to a standard gel cleanser after using this.

My nighttime cleanser. Takes makeup off very well, doesn't sting my eyes and leaves skin Very soft and moisturized like I just put lotion on. Love love love!

This is my favourite makeup remover ever, especially for eye makeup. It is so effective and so gentle. I absolutely love it, it gets everything off. I don't wear waterproof makeup so I can't say anything about that, but for non-waterproof makeup it is absolutely fantastic. I've used other products for removing makeup and nothing measures up to this in my eyes. Plus, I love the company. HG for sure, which is saying something for me.

I got a sample of this cleanser from Lush and it gave me flashbacks of a Body Shop cleanser I used many years ago - Orchid or Orchid Milk, I think it was. It has the same light texture and the same fresh, delicate scent.
It's really refreshing to the skin at the end of the day, I found it comforting to clean the skin with this, whether or not I had used make-up. When I did, it seemed to remove it quite well and it left the skin feeling clean and soft and with a lovely fragrance. I'm looking forward to buying this next time I need a cleanser.

This is a cleansing milk which smells of old fashioned face cream, magnolia, silver hairbrush sets lined with gathered silk and orchid breath. I tried it for a few days using a 5p amount massaged into the lids to emulsify makeup (which it does very well) before removing with a damp cotton wool pad. This was going wonderfully until I realised this stuff stings like lemons if you get it in your eyes. My revised technique was to put some on a warm and damp cotton pad and just hold it over the lid before sweeping away. It’s not the most effective eye makeup remover, but if you’re not using gel liner or waterproof mascara, it suffices. I took it on two trips – to Croydon, and then to Newcastle, and it served me well. With daily use, however, I wondered if I felt a tickle of irritation in the base of one eyelash. I’ll keep it in the armoury since it smells so wonderful.

I'm so impressed with this product. I've always been a the type to need a soapy lather and water when I wash my face so I was so skeptical to try this. You massage this on your face to melt makeup off and then wipe with a cotton pad...no water needed. It's amazing how clean my skin feels after I use this...no oily residue, no weird film. I have oily/combo skin and love how my skin feels after I wipe it off. It doesn't feel dry or tight,..just clean.
I haven't used it to remove eye makeup since I've read that it may sting your eyes so I stick with my HG, Lancome Bi-facil, for eye makeup removal.

I bought this because of all the reviews stating that it was good for removing makeup. Not true. I dont even wear waterproof mascara and this didnt get it off. It also broke me out, and I dont break out often (I can put just about any oil straight on my face and not break out).

When I first bought this product I did not like it. I used it all over my face and when I washed it off, the product got in my eyes making them feel greasy. So gross! I recently tried using it again because I wanted an alternative to make up removing wipes (which I am starting to feel are too harsh on my skin) and I must say I am in love with this now! The smell is nice and the creamy texture dissolves make up instantly. I usually apply it, rub it into my skin and then wipe it off with a cloth. You DON'T want to get this in your eyes! I was very pleased with how well this oil based product worked with my combination, acne prone skin. When I wake up in the morning after using this at night, my skin is hydrated and baby soft. So happy to have this in my beauty arsenal!