I find their naggy/perky salespeople irritating, their products underwhelming (and thus overpriced), and I'm unimpressed with their constant sales- all a ploy to get you leaving with like 5 bottles of lotion/bubble bath when you need one. That said, they have had a few scents over the years that are pretty nice: cucumber melon, warm vanilla sugar, sweet pea. I like these smells, but I still do not use their products, as they are just generally not too great. I'd rather buy drugstore lotions, or just splurge on nicer, more expensive lotions, and feel better about the cost.
My daughter loves their Warm Vanilla Sugar (YUK!) so I went in the other day to buy for her birthday. Everything in that store is way over priced, and I hate how everything looks the same, same packaging, labels, whatever... Overhyped and overpriced. I will not go back.
I know this sounds cheap but I'm poor. I can't afford expensive perfumes and most, in the range I can afford, smell awful. So I buy their body sprays when they're on sale. If B&BW isn't having a sale or I don't have a coupon, I don't buy from them.
I tried to stay away from B&BW for awhile, I really did. But they know just how to suck you back into buying their products! Props to their marketing dept. for that. I have been shopping there for at least 15 years, and will likely continue to for a long time. I've sampled pretty widely from their line, but love the lotions, which I use as fragrances. Like most of the reviewers I have found the fragrances to be hit or miss, but the ones I love I really, really love. And I am very picky about scents. Some favorites: Coconut Lime Verbena, Rice Flower and Shea, Festive Vanilla Fig (dc'd), Green Tea and Cucumber, Pink Grapefruit, I also love their whole Aromatherapy line. I'm sure the future I'l be adding more to the list. On the downside, some of their fruity scents are very artificial smelling (Country Apple and Sun Ripened Raspberry come to mind) while others are too musky (Winter Candy Apple, Moonlight Path). They are masters of upselling at this place as well, so it's very hard to stay on budget once you walk in the door ("why buy one bottle of lotion, when you can buy two and get a third free?"). Ah, well. I love this place. Their stuff makes great gifts, and besides, it makes me happy to smell good :)
I don't understand why people love their product!
B&BW contains cancer and disease causing ingredients! On top of all that, my sis and I get awful rashes and allergies with their skincare lines.
Pro: Smells wonderful but synthetic scents are not the way to go!
I used to ***LOOOOOOOOVE*** B&BW!
I used to wander in and buy tons of lotions, body washes, & sprays whether they were on sale or not.
I could always find something that I already had and wanted more of, or something that I never bought and decided to try.
Just about everything smelled wonderful.
Fast forward to about 2007/2008 when they changed the packaging and formulas - I can no longer shop there. :-(
Pros & Cons of the changes:
*The newer packaging is MUCH more attractive! Now instead of just being something you'd see on a teenager's dresser, it's something I would be happy to display on my own. Very pretty.
*They have come out with more interesting fragrances. Not just fruit and the occasional flower, now there are lovely floral, fruity floral, gourmand, and even woody(!) blends that give high end fragrances a run for their money. Want a cheaper alternative to Coco Mdms.? Try Black Amethyst. Like Fracas but it's just "too much" for a week day? Try Velvet Tuberose for a more wearable powerhouse white floral.
*While the new fragrances are lovely and the old ones still draw a crowd, they're TOO STRONG!!!!! I used to be able to apply my faves(Country Apple & Peach Nectar) using the whole she-bang(wash, lotion, & spray) and smell lovely(but not intrusive or overwhelming) all day. Now, I can't even try a DAB of the new formulations without giving everyone around me(myself included) a headache. :-( I have skin that eats up Opium & Angel, but B&BW has made something that is so strong it's repulsive. Whenever I'm on the bus or train, there never fails to be *one* person wearing Cherry Blossom, Coconut Lime Verbena, or some other B&BW creation that smells up the entire area and has others looking around sniffing and gasping for air. The only person NOT doing this is the offending wearer - making it obvious who it is and all the glares end up focused in their direction. lol Even my teenage daughter, who loves B&BW, no longer wears it and gets annoyed when her friends stink up the classroom and give everyone a headache.
*This new formulation also seems to be less moisturizing and is so highly perfumed that it makes my skin itch. My daughter also loves B&BW, but gets rashes from the newer formulas(in the newer packaging).
I'm really sad about the turn B&BW has taken in their formulation as it ruins the other progress they've made in packaging and exploring new scents.
At this point I will not be repurchasing anything from B&BW except for perhaps their 'discontinued' lines that they bring back at the semi-annuals. But really, I'm tired of the older formulas and just wish they would fix the new fragrances. I'd love to wear some of them if they weren't so LOUD and irritating. >:-(
For some reason, I have to be in the mood to go into this store. There seems to be a lot going on vs. the body shop where i am generally interested in the products. Don't get me wrong, I take full advantage of their sales, but would generally avoid it during general shopping.
I really love the store and I think that all of their products are fantastic. I like the fact that they started to get into more complex scents that are not so juvenile. What I don't like is them upping the prices on edt which is same scent just slightly different bottle.
Also, since there is no BBW in HI, I have to order it online and their shipping rates are outragerous. Mind you, lot of retailers rip you off and BBW is up there with the worst of them. They actually charge separate shipping for body sprays and edt because items contain alcogol which supposedly can only go by UPS second day air, at the rate of around $20. Now, I've ordered perfumes online and didn't have to pay this kind of shippining anywhere else. That's the only reason why I don't order from them that often. If they had a store here, I'd shop there all the time
I love going into B&BW. My sister and I enjoy just trying out and smelling the products, especially when their new items come out each season. They cater to a very wide demographic, so I can find gifts for everyone from pre-teens to those who are my age and older. As noted by others, the sales people are very friendly and helpful without being overbearing. I do watch for sales, especially so I can stock up on the antibacterial liquid soaps, since they sit at every sink in my house most of the time. My favorite B&BW scents are Moonlight Path, Sensual Amber and Black Amethyst. I also love the CO Bigelow and True Blue Spa lines.
I have been shopping at my local Bath and Body Works for quite a long time and I love it there
The customer service is amazing and they are always willing to help me find what I want/need and if they don't have it they can usually get it in for me within the week.
Sometimes their scents are hit and miss like all body shops but I think their customer service is just spectacular at least at the one I visit