Love this program, I can get only lipsticks but it's still great!
I got Syrup, Sea Sheer, Hug me, Sandy B, Pink Plaid, Cockney, Rebel, Russian Red and Cosmo this way and I had no problem with missing pans to date.
This is an amazing program. I'm one away from handing in my 3rd exchange and 3rd lippie! I know there have been cases where the SAs wouldn't accept pan-less packages but where I had mine exchanged, no questions were asked. It was as simple as them getting the containers and me picking out my lipsticks. One thing though, they can't exchange your lipstick if you don't like the color or the product. But for getting it for free, there's no complaining.
Love this, feels like Christmas (even though I've already purchased 6 products)
this is an incredible program. not only is it not wasteful and good for the environment, but also benefits the consumer!
the great thing about this, is that you can back 2 mac items you no longer want, even if they aren't empty. so for example, if you buy something that just doesn't work for you, you can accumulate it with empties and/or other items that you no longer use and get a free lipstick out of it all.
i live in the UK and the small MAC pro that i visit in London only offers me free lipstick, so i assume it's only lipstick in the UK.
you can back 2 mac any container, so eyelash cases, brush cleaner, blush, eyeshadow, lipstick, lipgloss - anything. the only things that aren't accepted i believe are sharpeners and pencil lids and things like that. i also know that you can't get any viva glam products for free in the program. you can even back to mac items you get for free in the program. i know this because i returned a back 2 mac lipstick after having to depot the colour into a jar after it melted. i have heard that in some countries they put a red cross on the bottom of the lipsticks so that you can't recycle anything you received for free, but surely you could just remove the sticker? it's not an issue in the UK anyway.
another issue is returning the eyeshadows without the pan. at the MAC pro i visit (London, Carnaby Street), i asked one of the girls if you could back 2 mac the containers without the pan and she said yes, if that helps anyone.
i really recommend using this program!
I love back 2 mac program its amazing!!! If u give 6 mac empty containers in you get a free lipstick. I got a free lipstick milan mode which i love. Limited edition things are not part of the program which i think is fair:)
For me I figure if I'm going to be buying mac products anyway, I might as well getting something for free out of it. Overall though I think six is alot to ask for, considering how long it takes you to go through things like lipsticks and eyeshadows, although I build up empties alot faster with brow products and skincare. In terms of people saying that they couldn't get anything other than a lipstick for their empties, you can only get shadows and lipglasses at freestanding stores, not at counters or online. As well as the issue with some stores/counters not accepting shadows without the pans, I've never had that issue even though I've depotted all my shadows. Granted the way I do it does not deform the pot in any way, but still it should not be an issue. I also think it's unfair that online they only list certain items that can be returned, but in store you can bring in any empty that you have, not just lip/eyeshadow/fndt/blush/mascara products.
Priceless to all of us make up junkies out there. Thanks MAC : )
I love the back 2 Mac program it is fantastic! I always collect my empty containers and get so excited when I can get a free lipstick in return! I know in the US you also have the choice of eyeshadow and lipgloss but in Australia I'm pretty sure it's only lipstick, but I could be wrong as I usually visit a counter. I tell all my friends about this too!
i did ask in uk and the lady in leicester said that its ok to bring in 6 containers for free item etc. although alittle confused why some countries or towns or areas in country dont do this.
I thank MAC for having this program. I now try to get all my staple items from them. Except for my skincare. I don't know how many eyeshadows I have gotten for free because of this. I'm lucky enough to have a store near me. Love this program!