This experience has been absolutely painful. I ordered WEN's "trial" package earlier this year via their website. I promptly received my first shipment. I was not thoroughly impressed with the product; I have fine hair and felt it did not do anything for me, infact it made my hair limper. A few months passed and ANOTHER package came in the mail... At this point I started wondering why I was still receiving product. It turned out that they had been charging my credit card for all the interim months. When they tell you the product is only X amount of dollars monthly, what they mean is that they are SPLITTING up the payment over a few months because it is actually upwards of $100 CDN per shipment.
The only other notable experience for me was with their customer service. Firstly, expect to spend a significant amount of time on the phone with them. Secondly, do not expect to speak with someone pleasant. My first call was absolutely horrendous and actually left my angrier than I was originally. She was not accommodating and instead put the blame on me. I called back a second time (after speaking with my credit card company about how to get all the money I had spent reimbursed) and the second lady was lovely. However, I have not been reimbursed fully and will likely spend even more time trying to reclaim funds through my credit card company.
If you really want to try WEN, go and buy a bottle at Sephora. I cannot personally recommend the product, I have seen better results with numerous cheaper alternatives, and I can say with 100% confidence that ordering through their website was a nightmare.
I've heard about co-washing for years but had the usual concerns of oily roots, smell, that sort of thing. I finally decided to try Wen after if had been recommended rather heartily by a lovely Sephora associate in Willow Bend, TX, so I bought the starter kit. First off, I love the smell, it's just perfect. It doesn't seem to stick around after my hair has been styled, but I guess that's what the refresher is for! Anyway, I have very blonde highlighted hair with lowlights. I wash, blow dry and flat iron around 2-3x's/week. Basically, my hair is dry and damaged and fine. When I use the washing conditioner, I use 4 full pumps, which I thought was a lot until I read on here that you're supposed to use 10-15 pumps, that would be like half of the bottle!! But 4 pumps seems to be perfect for me, I make sure I get it all up in my scalp and massage it around, and of course the length but my hair is only shoulder length. There is no lathering at all which takes a minute to get used to, but the good massage action gets my hoar perfectly clean, no strange leftover odors. I usually let it sit while I finish showering, in case it continues to condition, then I gently rinse, I don't even rinse it entirely off. After several weeks of using this, I'm about halfway through the bottle and I bought the bigger size, even though my wallet cried. I can't see myself going back to mere foaming shampoos again, regardless of hair coloring status. I love this stuff. Oh, no greasy roots either, although if it starts to feel a little buildup-y I'll use a regular foaming shampoo (gently) maybe like twice a month, followed by the wen deep moisture mask.
I love Wen! 6 months,and I will NOT use any thing else, I use 10 pumps,on wet hair,comb through,rinse,rinse rinse,repeat 10 pumps with 4 pumps 6-13,comb through,leave on for 3-5 minutes,rinse,rinse rinse,rinse,! I do this 3 times s week. I get my hair foiled every 12 weeks now Instead of every 6 weeks! my color just doesn't fade,oh and I take my wen with me when it's time for color,! Thank you Mr. Dean!
Firstly, this product had a gorgeous fragrance, the almond and mint work especially well together. With this being said, mint is a lovely ingredient to have in cosmetic products as it has a certain freshness. Personally my scalp felt amazing after using this. I can imagine however that those with sensitive skin may not react as well as I did.
In terms of effectiveness, yes, my hair did feel much softer after correct application of this product. HOWEVER, A LOT of hair came out in the process! So much in fact that it did shock me a little bit. I imagine that a lot of the hair was dead and ready to come out to begin with, however the amount that came out this time is comparable to three regular showers worth of hair loss for me. For this reason, my rating for this product is reduced significantly. I may consider repurchasing this product for use once every 1-2 months, when I'm in the mood for some shedding... however no more than that!
This is one of the worst products I've ever used. It made my hair fall out in clumps. It also left my hair feeling dirty, weighed down and greasy. I used it twice with the same results before I returned it.
I'm so glad I only got a sample and not a whole bottle.
I found it was really drying to my hair, stripped a lot of my colour out, hurt my scalp, and I was left with really crunchy hair after using this product.
Save yourself the trouble and try something else.
It smelled good that's about all the good I have to say!
I've been using Wen for about 3 years now and I will never go back to regular shampoo. I'm a mixed chick so have a mane of long very curly hair. After having it chemically relaxed at age 14 I've spent the last 10 years growing it and nursing it back to health. I used to struggle with it being v.dry & frizzy and looking like an actual afro! I decided to try Wen & have been converted for life! It smells amazing & feels lovely in both my hands & on my scalp & hair. My hair is tame now, much more manageble, v.soft & not to mention the growth I have is incredidale. My hair looks so healthy & I have my curls back now rather than frizz. I get so many complements on my hair now I think the product just really agrees with me. I hate the odd times now that I use regular shampoo it makes my hair feel almost squeeky clean like its been stripped of everything, it feels so harsh! I've had no problems with the UK customer service so I'm happy all round with this conditioner.
I have oily and greasy hair and so I have to wash my hair everyday. I tried salon & drugstore shampoos & conditioners and still. Well I got this as a gift 5 months ago and decided to try it today. Like it says, it doesn't lather so I was really worried since I already have greasy hair. I massaged it in and rinsed then did a second cleanse and left it in during the rest of my shower then rinsed in the end. I put it in a towel while I did my makeup. My hair was hard to comb through but after drying it with a blow dryer my hair looked better than it normally did. Considering the comments above, I may just use it 1-2x a week.
Love, LOVE this product. The underhanded way they do the autoshipping though and make you try to get out of it, is practically criminal, but I digress.
My hair is fine, but I have a lot of it. Wen makes my hair soft, shiny and very manageable. Once in a while on a weekend, I will use regular shampoo and conditioner, and regret it - always going back to my Wen. I have stockpiled it so I don't run out. Great stuff.
This cleans the hair but it leaves it too full and unmanageable. I do not get glossy, swinging hair as in the infomercials. I left it on as directed and rinsed very thoroughly. I just used it last night and my hair is difficult to manage today. It just does not rinse out enough or leave the hair really clean. I hate the mint smell. It lingers after the hair is dry. I get far better results with any of my other shampoos or conditioners. My daughter loves it and has fabulous hair, but it doesn't work for me.