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71% would repurchase
Package Quality: 3.3
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on 4/4/2010 8:04:00 PM
More reviews by Kabuk1
Skin: Combination, Fair, Cool
Hair: Black, Wavy, Medium
Let me start by saying that I do not like being watched. I am an Aspie(Google it), and it makes me very uncomfortable to be observed. It is one of my biggest pet peeves to be stared at, especially when I'm trying to shop. Lately they've gotten better about it, but employees at my local Ulta used to follow people around the store & watch their every move like they're common criminals or something. I don't shoplift, and I really didn't appreciate being treated like a thief when all I'm trying to do is test some fscking lip gloss. I understand all about loss prevention, but be DISCREET or else you'll just run off the honest customers too. Example- One time about 6 years ago, the manager followed me around the store, literally standing about 8 feet away from me the whole time, with her eyes peeled. I wanted to say, "Can I help you, fatass?" but I'm a polite person so I held my tongue & ignored her. As I was paying for my items, I actually heard her say to another SA, "Well I didn't see her take anything, but maybe we got her on camera". I've never been so insulted in my life. I didn't set foot in that store for about 2 years after that. I actually wrote a complaint to the head office & got a level 5 gift certificate out of it, and believe me it was sweet redeeming it to the very same stupid fat bitch who thought I was stealing. That experience has stuck with me ever since and has really colored my impression of the store. I've gotten into the habit of always having my hands in clear view everytime I go in there, lest I get stalked some more. Like I said, lately they've gotten better, I will admit. I guess they had enough angry customers file complaints about being treated like thieves, lol...The product selection in okay- they don't carry Kat Von D or Jane, which sucks. They carry almost the same low-end brands that Wal-Mart does, only they charge more. They really don't have much that I can't find at elsewhere for about $1 less per item. For example- my Cover Girl powder is around $5 at WM, at Ulta it's $5.99. Half the stock is always sold out, and its almost a guarantee that they won't have the one color that *I* want in any given item. The testers are health hazards, and most of the products have been opened & tested. As for the salon- it flat-out SUCKS. I have gotten better haircuts at Fantastic Sam's. Hell, I do a better job by myself with sewing scissors & a hand-mirror. The first haircut I got there was in 2004, and when I got home I noticed that one side was shorter than the other. I got it cut again about a month ago after the HerStyler debacle(don't get me started on that damn thing!)- and when I got home I noticed that one side was shorter than the other, AGAIN. *sigh* For 50 damn dollars you'd think you'd get your money's worth right? Not only did I have to fix it myself when I got home, the idiot stylist re-fried my ends. The only reason I cut it to begin with was because it was really damaged from bleaching & using a shitty flatiron, so it really pissed me off to have this moron ruin my hair all over again. I had her cut it off to about where the damage ended, and then she started 'texturizing it', which translated to hacking random chunks out of it which I just found bizarre & unnecessary. After half-assing the blowdrying part(it was still damp when she was done), the ditzy bitch started spraying all kinds of gunk in it, babbling on about how I should always use 'protectant!'. Once my hair was crispy & loaded down with 8 pounds of styling shit, she then proceeded to flatiron it WHILE IT WAS STILL WET. I heard my hair sizzling, and expressed my concern over her scorching my hair, and she reassured me that the 'protectant!'(which was basically hairspray) would prevent damage. By the time she had wreaked her havoc, my hair looked and felt like a tumbleweed, and sure enough- my ends were burnt all over again. Dumb bitch. And it was the salon MANAGER that did my hair so I didn't even have anyone to complain to! Never again. The salon at Ulta is an effing JOKE, at least the one in Norman, OK is. I will go get my hair done at Supercuts for $12 from now on. Ugh.Bottom line, Ulta is the dollar store of makeup stores. Not the good dollar store either(which would be Dollar Tree), but Dollar General, where you can get the same stuff as anywhere else, but where they round the prices UP & everything ends up costing more. Sephora is about 30 miles away & Ulta is only 2 or 3, so I said that yes, I'll repurchase only because it's much closer than Sephora. But still, I only go there when I have a coupon or if they're having a huge sale, or if I need something that I absolutely cannot find anywhere else. Like the Essence brand, or certain nail polishes.
7 out of 9 people found this review helpful.
on 2/19/2010 8:38:00 PM
More reviews by tennis4life
Skin: Combination, Fair-Medium, Not Sure
Hair: Brunette, Other, Other
Overall I like the variety of products that are offered in Ulta and I think that they do have great sales that are very comparable if not better than drugstore sales. And I also really love the rewards program and the coupons they send out so frequently---it really helps to get me in the store. I've only had experience in one Ulta near me, but I do have to complain about all the "computer issues" they experience when I go there. Many times when I have shopped at Ulta, the coupons did not work and took the workers forever to manually input them (which is not the workers' fault). There were also numerous problems with the registers so only one would be open when there was a huge line and a huge crowd in the store. I probably sound really impatient, but for the amount of people shopping in the store (think the line was halfway back the store) there should have been more registers open. I don't know if just this particular Ulta has these "issues," but they are a bit annoying. I also don't like how the SAs of my Ulta will come up and ask you if you want a makeover or want your eyebrows waxed. I know they're just doing their jobs, but to me I'd rather ask for help if I need it. However, my little gripes do not keep me from shopping there. They have good deals and offer a lot of products. I prefer it to Sephora because I don't shop too many high end products and Ulta carries what I need with great deals.
on 2/16/2010 9:11:00 AM
More reviews by jmark3
Skin: Acne-prone, Fair-Medium, Not Sure
I was very surprised to see so many negative reviews. I love Ulta (Tampa,FL location) and every few weeks make the 20 minute drive there. It is very convenient to shop there as they carry high and low end products. The SA at my location are helpful without asking 400 times if I need help finding anything. I have noticed on occasion a SA watching me but I'm not stealing and they are just doing their job, so I have no problem with this. I do use their rewards card but have not tried the coupons so I have not run into problems with them. I will def continue shopping here and I hope to never have the issues some of the other reviewers mentioned.
on 2/16/2010 3:48:00 AM
More reviews by pinkglitter12
Skin: Combination, Tan, Not Sure
Hair: Black, Other, Other
I love this store! Its about 45mins away from my home. The customer service is great, but I learned that the younger women sales associates tend be snooty. Their supplies have been down, not sure why though.
on 2/16/2010 2:40:00 AM
More reviews by studybreak
Skin: Acne-prone, Tan, Not Sure
Hair: Brown, Other, Other
The SAs, for the most part, aren't very helpful and kinda snotty when you ask for help. But what's really janky about Ulta is the way they track "points": 1) If you don't have your card, they "can't" look it up, unlike Sephora where they can look it up on the computer via email. 2) The SAs "don't" have the number of points on your account even when you have your card or magazine-based coupon. You need to call or check online (is this just happening at my local store?) What kind of S&^t is that? Tracking makeup points isn't at the top of my priority list...so not having that available for the customer when she/he is RIGHT THERE AT THE COUNTER is just stupid! And, I'm tired of just $3.50 off of non-high end products. I can go to CVS for better deals. Ulta needs to step up its game!!
on 2/16/2010 2:34:00 AM
More reviews by Jent77
The only reason anyone should go to Ulta is because of their coupons. I think that's the only reason they stay in business because otherwise they sell the drugstore makeup for 1 to sometimes 4 dollars higher I've noticed and the girls that work there are like the girls who work at the MAC counters and stores. Who is hiring these snobs?! Not to mention, I hate buying makeup from these people when they look terrible, fried hair and caked on makeup faces. Every time I've gone into Ulta I've been glared at, and it's not just paranoia because it only happens there and at MAC.
3 out of 3 people found this review helpful.
on 2/16/2010 2:02:00 AM
More reviews by KaiserMimiVII
Skin: Combination, Fair-Medium, Warm
Hair: Black, Straight, Fine
I really dislike Ulta, which is unfortunate because they carry both prestige makeup as well as drugstore brands. They have good sales, but horrible customer service. I've had run into big issues with them (including extremely rude SAs that were loudly calling other customers horrible names) and when I emailed corporate, I got no response. It's really too bad, because I have one down the street from my house and would have love nothing better than to shop there, but my experience with them is far from ideal.
2 out of 2 people found this review helpful.
on 2/15/2010 10:44:00 PM
More reviews by Adrianlu
Skin: Combination, Medium Brown, Warm
Hair: Brunette, Curly, Coarse
Ulta is just "meh" for me. Any products sold at Ulta I can get at either Sephora, CVS or from offline. The customer service is poor and they are a little snooty (with no reason to be, it's basically a drugstore/salon, seriously). Sometimes they have good sales but, Ulta is barely on my radar. I live about 3 miles from a Sephora and less than 1 mile from a CVS so you already know which ones I'd have to pick if I need some beauty items. Plus they are super nice at my local Sephora.
5 out of 6 people found this review helpful.
on 2/15/2010 10:28:00 PM
More reviews by jdruler
Skin: Oily, Fair, Warm
Hair: Brown, Wavy, Fine
Wow I didn't know there was so much hate for Ulta!I haven't had any bad experiences with the customer service. Sometimes they're not so cheery, but that's like any other store. As far as the makeup selection, I like that they have a combination of high end and drug store products so I can compare and decide what I want. They carry NYX (but very limited choices, not sure if NYX or Ulta is to blame). I've noticed in the past month or so that the supplies have been depleted, but I noticed the same for Walgreens and CVS so it could be the brands themselves and not the store. As far as testers go, ya, they don't have them, but again, it's probably the brand and not the store. Have you ever seen a Revlon or L'oreal tester ANYWHERE? And have you NOT seen testers for UD or Cargo?The only beef I have is the hair salon. It's overpriced. Highlights and and a trim should not cost $150.As far as the return policy, I've never had a problem with it. I return what I want when I want used or unused. Once I lost the receipt and one of the ladies that worked there told me I can call corporate and have them Email the receipt to the store so I can return my stuff and I did.Overall, my Ulta experiences have been great. Oh, and AWESOME sales!
1 out of 1 people found this review helpful.
on 2/15/2010 10:26:00 PM
More reviews by yayitsanne
Skin: Normal, Fair-Medium, Neutral
Hair: Brown, Wavy, Medium
There are no Ultas very close to my house, but there are 3 within about 30-40 minutes of where I live. Every time I have been in the area of one and stopped by, I've been consistently disappointed. Not only does their rewards program suck, which wouldn't bother me if it was a great store otherwise, but no matter which of the three I visit, they always seem to be out of anything that catches my eye. Also, a lot of their testers seem to be missing or broken. I wouldn't complain so much about this if I hadn't experienced this lovely bit of customer service after I needed to return a foundation that was the wrong color and ended up breaking me out: Me: Hi, I need to return this foundation. It's the wrong color and it ended up breaking me out. Salesperson: You know, we have testers for a reason. Me: Yes, but the tester for this particular shade of foundation was missing, so I guessed based on the two colors on either side of it, plus it broke me out. Her: Sigh. I need the receipt, plus your driver's license, and you need to fill out your name, address, phone number, etc etc in this book. You are also only allowed 3 returns per year, and yes WE DO TRACK THEM, so be sure you want something before you buy it next time. Me: ........I filled out the information and got my money back, but I don't appreciate being treated like a criminal for trying an item and not liking it/it being the wrong shade/it breaking me out, especially when I have the receipt! That was my first and last purchase at an Ulta, and though I do occasionaly pop in to browse if I'm near one, but that experience has made me wary of ever buying anything there again, not to mention they're always out of everything anyway. I have a Sephora 5 minutes away from my house and will continue to shop there instead, since they appreciate my business and I don't have to make a special trip anyway.
4 out of 4 people found this review helpful.
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