This is the best makeup remover I've used so far, but it's just too expensive to keep buying. I don't think something as simplistic as makeup remover should cost as much as this. However, it certainly does its job well! Just a swipe of a cotton swab, and all eye makeup (besides mascara) is gone. It takes of (non-waterproof mascara since that's what I use) with ease. There's no risk of spillage due to the secure packaging. It's makes your face oily after usage, but what do you expect? This is oil-based. If you want a cheaper and just as effective version of this remover, mix an equal amount of olive oil and water together. The oil will float to the surface, so just shake up the mixture when needed and the oil will mix with the water, similar to the lancome makeup remover. It only does not take off mascara quite as quickly imo, but what I do is press it on my lashes for 10 seconds, wipe back and forth a little bit with the cotton ball until most of mascara is gone, then gently wipe off excess with my finger as the oil makes your lid and lashes slippery so, at the end of this process, one or two lashes will fall out if any at all (which happens occasionally). Oil based removers are what I have found to be the best for removing mascara, which seems to be one of the hardest makeup products to remove anyway. :)

My HG of all makeup removers BY FAR! I wear dramatic eye lashes (THREE different mascaras a day- lengthening volume and for corners) and this removes every trace. I usually find eye makeup removers stingy but this is gentle and extremely efficient. I can't praise this product enough! Also I want to note that I received a sample size of this is my winter 2013 birchbox and this is the first product I've proceeded to purchase since my subscription 6 months ago

Taking off eye makeup with anything else is such a hassle! This makes removing makeup easy and quick - it's so worth the price. I know some people don't like it because it's kind of oily, but I don't mind as long as it's doing the job. I've tried every other remover out there and nothing comes close. Honestly, this is one of the most worthwhile makeup purchases I have made and I still feel like that now, many bottles later.

Hands down my favorite eye makeup remover. It does leave eye area feeling greasy/oily after application, but it does its job very well. It is pretty pricey at $26, but a little goes a long way. Lancôme usually give small bottles of this in their gift with purchases, which I like.

I've been putting off buying this eye make up remover for months, telling myself that baby oil works just as well to remove my ultra-stubborn waterproof mascara (I use Maybelline Volum' Express the Falsies which is truly a waterproof mascara). I tried the Bi-Facil ages ago thanks to a little trial size and loved it butI when I looked, the full size one was quite expensive and I could't justify the price. I recently caved and bought two bottles duty free whilst going through the airport. I love love love this make up remover. It will quickly disolve all waterproof eyeliner (Stila), mascara and dark eyeshadow without even the need for any rubbing of the delicate eye area. It works far, far quicker than baby oil. A keeper. Great for sensitve eyes too.

This is my HG make up remover. I am a contact lens wearer, and I usually remove my lens before I clean off my eye make-up but because my eyes are so sensitive, a lot of make up removers sting and/or cloud up my eyes. I used to use Make Up Forever's Sen's Eyes and thought it was good, but then I tried this and loved it. I ran out of my latest bottle (been using it for years) and randomly decided to go back to MUFE because it is slightly cheaper but it BURNED my eyes so badly that I would tear up every time. Going to Sephora tomorrow and returning it and exchanging it for the Lancome Bi-Facil. I will never stray again.

This is the ONLY makeup remover that removes even the hardest, most toughest mascara out there!
I've tried everything that claims to remove stubborn mascara and eyeliner and nothing else has worked as quick and good as this makeup remover.
I've tried shiseido to neutrogena makeup remover, although they're also good but not for waterproof mascara.
This makeup remover (just like almost any other liquid makeup remover out there) leaves a TAD bit greasy residue. But it's nothing to get overworked with.
The price is a bit expensive but the bottle size is pretty big, so it will last you quite a while.
I got the travel size bottle and the big bottle in a holiday set.
I don't like how you can easily pour too much product onto the pad, the opening is big, so be careful about that.
Maybe a pump would be much better.
Overall, its a great product, if you use a lot of mascara on a daily basis, dont make your eyelashes suffer, this makeup remover is great :)

This is a great product but the price is outrageously high. It does a great job of removing super stubborn waterproof mascara and other eye makeup with no rubbing and without leaving a greasy feeling around the eyes. I have tried a lot of other duo-phase eye makeup removers before, but until I tried the Neutrogena Oil-Free Eye Makeup Remover, all those others were inferior to the Lancome Bifacil. The Neutrogena Oil-Free Eye Makeup Remover is exactly like the Lancome Bifacil but costs 1/4 the price. The Clinique Take the Day Off is $10 less than the Lancome but feels much greasier. As long as the Neutrogena Oil-Free Eye Makeup Remover exists, I won't be repurchasing the Lancome Bifacil.

This makeup remover is AMAZING. It is the only one that removes waterproof mascara and eyeliner effortlessly. I have tried over a dozen eye makeup removers, and the only thing I can say is BUY IT! Don't even think twice, trust me, It is phenomenal and you will not be disappointed. It is $35.00 CND, but it will last you several months, so the price is reasonable. It is hands down the best remover out there.

Bi-Facil is a skin care staple I will use forever, as long as Lancome keeps making it :)

I got this in one of Lancome's holiday blockbusters. I have recently being using Clinique's take the day off, which has proved to be a good makeup remover. I must say I did not like this at all!
I have a big bottle at home and I cant use it.The first thing is that it is scented and makes my eyes itchy. Second, after a while it burns. My third and last complaint is that it does not remove all mascaras. I have had issues removing Tarte mascaras, Shiseido and even Estee Lauder.... I would not recommend it to anyone who is either new to Lancome or has sensitivity issues.
I am usually not sensitive, and I can't tell exactly what makes me itch with this makeup remover. But certainly I am better off with Clinique in this one.