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92% would repurchase
Package Quality: 4.2
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on 6/26/2014 3:30:00 PM
More reviews by SidJ626
Skin: Other, Other, Not Sure
Hair: Other, Other, Other
Where to begin? I purchased the FlexCare toothbrush a few years ago. It worked great for a few months until the metal shaft that fits into the toothbrush head wore out. The ridge wore out to the point that it was flat with the rest of the shaft, which made the toothbrush wobble and no longer effective. When I called customer service and explained what happened, they sent me a new toothbrush. This same problem happened for 5 toothbrushes! Rather than fixing the problem, their solution was to send me a new toothbrush. Their customer service rep told me that it's cheaper to just send out new toothbrushes than to fix the problem. Mind you, I'm the only one that uses the toothbrush and I brush 2-3 times per day.I called on June 11, 2014 to report my issue again and was told someone will call me in 24-48 hours later. When nobody called, I called again the morning of 6/17 and spoke to Ally. Before pulling up my info, she said it probably went to the wrong "que", which is a very common problem. She apologized and said that someone will call me the same day. When nobody called that evening, I called and spoke to a "floor supervisor" named Melissa. She was extremely rude repeatedly interrupted me and attempted to speak over me. She stated that my issue again was sent to the wrong que and to wait another 48 hours. I asked her since I've been waiting 6 days and it's not my fault that they keep sending my issue to the wrong que, if she can escalate it. She said no and said there's nothing she will do further for me. After 3 more days of not receiving a phone call, I called and spoke to Sonya. Sonya broke the news to me that the "floor manager" Melissa did not send my request to the correct que and we would again be starting from scratch and she told me that I would have to wait another 48 hours for a return call. I questioned how a floor manager would hear my complaint, then make the same mistake, but of course, no ownership or accountability was established. Today is the 26th of June and it's been 6 days since I spoke to Sonya and nobody has called me back. I decided to attempt to get my problem handled via Chat, but Bryan and his supervisor Zack told me that they are not able to explain why nobody has followed-up with me, but assured me that someone will call me by the close of business on Monday, June 30th. Why should I expect a different result? They have "kicked the can down the road" with me for 15 days and all five employees that I've communicated with are in the wrong line of work! This company's toothbrush should have been recalled years ago and is a safety hazard. Their employee told me that himself! I would NEVER buy any product from Philips again! I understand one employee being a bad apple, but all five? One of them being a floor supervisor too! This is not bad apples, this treatment of a customer is obviously acceptable and part of their culture. Just in case you think I'm making this up, my case number is 50-1640028453. If management cares and remedies the situation, I will update my post. Chances are they won't! Don't buy anything from Philips!!!!
4 out of 7 people found this review helpful.
on 4/30/2013 10:42:00 PM
More reviews by SkinCareFiend
Skin: Combination, Fair-Medium, Not Sure
Hair: Brown, Other, Other
I absolutely love my Sonicare toothbrush. It is truly fantastic and you can literally feel the difference with your tongue. I love love love my Sonicare and have been devoted for 2 years now.
3 out of 3 people found this review helpful.
on 11/13/2012 6:26:00 PM
More reviews by fikins123
Skin: Combination, Medium, Warm
Hair: Brunette, Relaxed, Fine
I have the Diamond Clean Sonicare and I love it. I get that dentist feeling after every use. From using a manual brush for years, I would now never be without my sonicare. The travel case it comes with it really handy which is an added plus!
on 8/30/2012 11:59:00 PM
More reviews by hennehosa
Age: 18 & Under
Skin: Combination, Fair, Not Sure
Hair: Brunette, Other, Medium
AMAZING! Only been using a few weeks and can already tell a huge difference in the whiteness of my teeth! I have the Diamond Clean one. It is crazy to think a toothbrush is $160 BUT it has a two and a half year warranty and I don't need to whiten my teeth if I use this so I think it's worth it!
1 out of 1 people found this review helpful.
on 8/18/2012 3:48:00 PM
More reviews by GorgeousWednesday
Skin: Combination, Fair, Neutral
Hair: Brunette, Straight, Fine
I have had several of these toothbrushes and I think it is safe to say they are amazing! I received my first brush as a gift when I was 12, from my Dad, after my dentist said I wasn't brushing my teeth for long enough. It completely solved that problem and my teeth have never been whiter or healthier! After every brushing it feels like I just got back from the dentists. My dentists can't stop raving about my teeth and I haven't gotten a cavity yet! (Knock on wood). The only downside is that I have gone through 3 (all of them have died), my Dad thinks it has something to do with the circuits shorting out, fortunately they each have lasted 1-3 years. I recommend this to EVERYONE! You will not be sorry you bought this. It changes your teeth completely.
on 7/18/2012 8:43:00 PM
More reviews by pocky
Skin: Normal, Fair-Medium, Neutral
Hair: Black, Straight, Medium
Best toothbrush ever! I am on my second Sonicare toothbrush. I had the Sonicare Flexcare with UV sanitizer for 5 years and used the heck out of it. I just got a new Flexcare toothbrush and it is awesome. Once you've used a Sonicare toothbrush, you will not be able to go back to any other toothbrush. What I love about my Sonicare is not only how clean it gets my teeth but it's pretty much fool proof. Just select the setting you want (I always use "Sensitive") and brush your teeth until the cycle is completed. Most people don't brush their teeth for long enough to do them any good. I will always find the money to pay for a Sonicare toothbrush. $150 is a lot cheaper than paying for dental work! Oh, also please remember to change your brushhead every 3 months. If you're brushing your teeth twice a day, everyday, you will not be able to go longer than 3 months because those bristles will not be pretty at 4 or 5 or (gross) 6 months. A pack of 3 brushheads is about $30.
on 5/3/2012 2:45:00 PM
More reviews by pinknika
Skin: Acne-prone, Fair-Medium, Neutral
Hair: Blond, Straight, Fine
After a really bad trip to the dentist (its been a while) I was determined to never have another cavity again. I recently bought this and glad I did. It definately blasts the plaque that is near your gums. I have the pro effects kind and it has a clean, sensitive and white setting. I've only used the clean for a few weeks and I like that it keeps your teeth smooth. The dental hygenist warned me not to "brush" but "glide" over the teeth because it can irritate your gums. I totally see that, this baby is really powerful. Here's to no cavities!!!
on 12/26/2011 12:41:00 AM
More reviews by Banjos
Age: 56 & Over
Skin: Acne-prone, Fair-Medium, Warm
I have used this for several years and would never go back to the rotary Oral-B brush I formerly used. Yes, it is expensive and the replacement brush heads (last about 6 months) are pricey but still worth the incredible result. I cannot imagine anyone not being impressed with this tooth brush.
on 12/25/2011 10:26:00 PM
More reviews by afranklin23
Skin: Combination, Olive, Not Sure
Hair: Brunette, Other, Other
I have weak gums, according to my dentist. He recommended I get the Sonicare to help with that. Also,since he knows about my rediculous obsession with teeth whitening, he told me they have a teeth whitening version. Well, I got one for christmas today, because they are a bit pricey, I didn't purchase one for myself in a hurry. Although I've only used it twice so far, it is hands down the BEST oral tool I've ever used! It has handy features that tell you when to move to a new area, and it's timed, so you always brush for a recommended time. You barely have to apply pressure, and the brush literally does the work for you. After I brushed my teeth, it literally felt like I had just left the dentist! My teeth feel so clean. I know the replacement heads are expensive as well, but this is one thing I will never feel bad about investing in. HIGHLY recommended. I can honestly say I am in love with the sonicare!
2 out of 2 people found this review helpful.
on 11/22/2011 12:14:00 PM
More reviews by lieske
Conveniently broke on me 2 months after the warranty expired. Not repurchasing. Going to oral b next time.
2 out of 3 people found this review helpful.
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