Man, after reading some of these reviews, I'm just puzzled. But to be completely honest, it really all does depend on location and the people you get. My Ulta, in Colorado Springs, CO, is amazing. People there are never too pushy, nor do they ever ignore you. When I was looking confused and puzzled about something, a girl came up to me and simply said if I needed any help, I said "No thank you" and she walked away. After 5 minutes of trying to figure it out myself, I gave up and went up to the same girl and she smiled at me and jokingly said "See, I knew you would need my help!" and she was super super helpful. Every single girl I have talked to there has been awesome. Another day I wanted to try something and had done some research but I still wasn't sure what would work best for me, so I walked up to one of the girls who just happen to be around the Urban Decay section, and asked her. Though it seemed like her main focus was Urban Decay, she walked me over to the drugstore section and actually recommended a few things, and even told me not to get a certain products I was looking at due to my skin tone being too pale, she recommended getting a different product instead, which just so happened to be cheaper!
Every single item I'm looking for (except new stuff, sometimes those go flying off the shelves!) is always there. They keep the whole place clean and tidy, and all the girls there working are knowledgeable. I never leave with something I dislike, and I am always able to return it, even if I opened it and used it.
I can't say I have ever had issues with the rewards point system. Nor have I ever had issues with the coupons not being taken (I never buy anything but drugstore though, because I just can't afford it, even with coupons and deals, etc.).
TL;DR: I really like my Ulta, I never have issues there, and I am always treated nicely and not like a thief. Store is always clean, friendly staff, and stocked reasonably.
So this is my second online purchase from Ulta, I must say this company has one of the SLOWEST shipping ever! It takes nearly 2 weeks to get to you, Then on top of everything they have a jacked up shipping method...They use Ups but some how both my orders ended up being delivered through Usps United states postal service? ? Real confusing why not just have Ups to drop it off directly? ? Oh and I noticed Ulta only post Butt kissing reviews! They won't post the tactful, honest reviews just wanted to put that out there...I'm a Sephora girl overall they only time I'll s shop from ulta again is if no other store and I do mean nooooo other store has what I'm looking for
If I ever shop at ULTA again, please shoot me. I normally spend about $200 to $250 per quarter. That is a total of $800 to $1000 per year. But today is the final straw. I purchased the Mally shadow sticks online. The description indicates 5 different colors. But instead, I received 4 colors with a double of one of the shadows for the 5th shadow. I would not have minded if the double was of a brown shade, but it was ‘camo’, short for camouflage – a green shade. So, this morning, I try to return it to my local ULTA. I bring the paperwork, shipped with the product. But, that isn’t enough. They want a copy of my email order confirmation. Now, how would anyone suspect that there isn’t sufficient information on the paperwork that comes with the shipment? It is at Sephora. Why not ULTA? So, I give them my ‘club rewards card’ to look up the item. But apparently, they cannot look up the item using my club card. The store manager’s response is that if they sold the item in the store, there would be no problem. But since they don’t sell the Mally product line at that location, they cannot take the item back without the order confirmation email. Now whoever has heard of a system like this? They should be able to look up my order online, or to find the item on my account using my ‘rewards card’, or they should supply sufficient info on the packing paperwork. But no! All of these common solutions are not available to ULTA employees.
So, my rave continues. I called up the Las Vegas, ‘Best of the West’ store to ask if one of the manufacturer’s reps was available. Their response was – we don’t know when the manufacturer’s reps will be in the store. How can anyone run a store when you don’t know who is arriving? There should be a schedule of when reps will be present daily. How can you tell a prospective customer that they don’t know when the rep will be present? If I wanted to make an appt with one of these reps, how could I? What a terrible way to run a business, not very professional.
And finally, ULTA has the most ridiculous rules on how to use the $3.50 coupon. The coupon can only be used on drug store items. Hasn’t the ULTA upper mgmt. realized that $3.50 on what they refer to as ‘prestige’ items will result in higher sales and higher profit? How stupid can they be? At least they have improved their ‘beauty rewards’ program. Previously, points were awarded. These points can be used for predetermined products - for the most part, product that you don’t want. And the points expire so that they cannot be used after the expiration date. They cannot be accumulated. The program has been changed to allow one to use the points/rewards for purchases of any items. It’s about time. But I haven’t seen the regulations of the new program and knowing how ULTA operates, I’m sure they will impose some ridiculous regulation that makes the reward impossible to use. But I’m done. I will return my product and no longer purchase anything from ULTA again. Give me Sephora any day. They have great customer service and treat their clients with respect.
I only gave a review of 1 because I could not leave a rating of 0.
I live near one Ulta, Henrietta location... And work next to the other, Webster location. So I've spent plenty of money between the two in the past two yrs trust me. The Webster location is chock full of older employees that may have experience w makeup but always seem very very snobby or don't know anything at all. I appreciate good makeup advice on products I don't usually use as I just started purchasing high end ab a year ago. ( I have a good mix of both high and low end prod). I always feel like I'm bothering them when I come in. The Henrietta loc is so much better to the point that I've told the manager twice. The girls are always helpful. They are younger and jut plan off more cheerful. They also rec a high and a low end option and are happy to do so if I ask. My biggest complaint w the hen and sometimes even the Webster loc are that they are usually never in stock of the NYX prod that are very popular. High end pay off low end price, so why not stock it better??!! The other day I went in and it looked like a tornado literally hit every shelf. Literally!! Sad! The return policy is stellar as long as u return within 60 days. They can find ur receipt too. Overall. I head to the Hen loc most often I just dread that they never have what u need sometimes. :(.
I'm going to try to keep this brief. This is for both locations that I have visited.
Customer Service Fails:
-Treating me like a criminal because I tried to use a coupon from my phone, not printed.
-Treating me like a criminal for trying to return an item, with receipt, in a reasonable amount of time. Seriously, I am a grown woman in my 30's, and do not appreciate their attitudes at all.
-Continuing to push products on me when I am clearly working off a list and politely, smilingly, asking to be left alone. On its own this wouldn't bother me, I know it's their job.
-Refusing me my GWP, then stating they don't have any. If you didn't have it, why did you say at first that you wouldn't give it to me?
-Constantly being out of stock on 7/10 items (avg.) I'm looking for.
-Carrying a few brands that I'd otherwise have to get online
-Mixing drugstore w/mid-range in one location.
Terrible place to shop; in store and online. When I go in one of two things happen. I'm ignored or bombarded with questions. On top of this I'm 18 and treated like a thief when I spend hundreds of dollars here! The first time I was refused my free gift with purchase, when I qualified for 2 of them from different brands. She didn't bother checking in the back and she flipped through the current ad without even caring. I could clearly see it. Snotty attitude. Secondly I spent at least 250 during one period for point redemption and my flyer did not include any coupons. I emailed and they didn't understand me, and said it was my fault for not "using them in time" which is not what I even complained about. So they resend a voucher for 3 rewards points, which should of been 5 but whatever. I go to redeem them in store with the voucher they sent, and the associates act like they think Im lying and just printed out this paper. They say they can honor 1 dollar off for each point because they didn't know what they were doing. Also they had no wifi in store so I couldn't pull up my coupon on my phone, and they couldn't honor it I suppose, so I just left very upset being treated like a clueless liar. :--/ I hate this store, truly, the online experience is a joke, prices are better at drug stores lol. No thanks
Agree with previous post -- ULTA always seems to be out of stock in what I am looking for. I have sometimes even gone in 3 times during a 2 week span and the item is still not in stock, despite having had their weekly shipment. I also hate that the coupons now cover fewer and fewer items.
EVERY time I go into Ulta for something, they are out of stock. And I mean EVERY time. It doesn't matter what it is, they are out. How is it possible that the store is full of so much stuff but are ALWAYS out of what I need? Sometimes I have to go in 3 or 4 times before I find what I'm looking for. An employee said to me the other day, "geez, you're always in here." That's because I have I come in a zillion times before I find what I'm looking for. I'm a medium skin tone, and the medium shade of everything in the store is perpetually out of stock. if medium is the most common shade, just stock a few more mediums. sheesh! The only reason I keep going is it is close to my house otherwise I wouldn't bother. If they actually had better stock, and if the salespeople had better knowledge of the products, it would be fabulous. Such a shame.
by far the best store i have ever been to. i love ulta
The closest Ulta to my house is a 2 hr train ride away. I don't shop there often. I like how I can find high-end and drug store cosmetics in the same place. The sales associates aren't eager to help if you can't find something. I was looking all over the store for a facial brush but couldn't find it and no one come up to me to offer help. The cashier was super nice. My Google coupon wouldn't load on my phone but she asked me which coupon it was and gave me the discount. I don't know big the other Ulta stores are, but I feel the one in Queens is not that big. It is the same size as an average Sephora. But since Ulta carries both high end and low end stuff and Sephora only has high end, I was expecting the store to be twice the size of Sephora. If they would open a store closer to me I would shop there more often. 2 hr train ride is too long.