I switched to this because I am searching for products not having been tested on animals. I know that TBS is owned by L'Oreal (which does), but I am willing to believe TBS's own claims that it does not test on animals. This cleanser is a pleasant product, probably best suited to people with dry skin. It does not lather. (I never use foaming or lathering cleansers because they make my skin itch.) I use this product under the shower and I enjoy it. It has a mild, baby powder scent. I don't wear foundation so cannot comment on how well this cleanser would remove it, but I expect you would want something with a bit more oomph.
EDIT 3/12/2012: I have used this product to remove makeup and it worked fine. However, I have discovered that The Body Shop's Aloe gentle cleanser is fragrance-free, which I prefer, so when I have used the Vitamin E I am planning to switch to the Aloe.

this is such a nice cleanser. i think dry skin people would like this. it is extra moisturizing. although i wouldnt recommend using this to remove makeup because when i tried it, it felt like a HUGE amount of makeup is stuck on my face, its better if you use makeup remover first then this :)
anyways i love how moisturizing this makes my face feels. i complete it with the vit e toner which is little less moisturizing than this but it kinda balance it out. love it :)

I got this cleanser with its toner and moisturizer in February. This was my first 'skincare routine' ever. Despite that my skin didn't seem to be grateful about it. I have normal skin, rarely breaks out. It had never been taken care of, other than occasional exfoliation (without moisturizer at the end).

The cleanser is gentle, has a milky texture, it doesn't lather. I'm not crazy about it. I don't feel like it's cleaning my skin, cause it leaves a film of grease on my face. Ever since I do this Vitamin E routine, I get more breakouts (maybe it's a higher stress level at work, but maybe it's the routine too. Even if it's not from the routine, the product doesn't help calming my now more frequent acnes).

Will I be repurchasing? It's not special enough. Sorry, Body Shop, "good enough" does not cut it for me.

I wouldn't say its a very powerful cleanser, but it does make my skin feel soft and moisturized after. What I like that its very gentle and so it doesn't make me break out, which I find a lot of drug store cleansers do to me >< continued >>

I got this in a "buy a moisturizer, get a facial wash for free" sale. I picked this up with the vitamin E night cream. At the time, I had dry patches on my face and I was desperately looking to get rid of it. I figured the two products paired together would be nice. I'm really glad I picked this up. I used this as my morning and night face wash for a while before I decided to switch again. This is a non-foaming cleanser so if you're used to foaming cleansers, it would take a bit to get used to. Without it foaming, I get the impression that its not doing much cleaning at night, so I switched the tea tree face wash as my nightly wash. I use this in the morning when I know my face isn't as dirty. It feels like a silky moisturizer that you rinse off. And my flakey skin healed after about 2 weeks of using this. It makes my skin feel smooth and supple after washing my face. Would highly recommend it.

I started using this product due to over exfoliating with drugstore salicylic acid products when I was experiencing a break out. I don't have acne prone skin at all, and rarely experience more than one or two pimples at one time, so I knew something was up. It turns out the acne products had caused painful cystic acne due to trapped oil. My mother (an esthetician) reccomended I use something to replenish the mositure to my face, something gentle & nourishing. So I stumbled across this set at Ulta. I have been using the cream cleanser, toner, and mositure cream together for about two weeks or so. It completely (and I mean COMPELTELY) deminished all of my acne, my face is completely clear & frankly, has never looked better. Not only has it cleared all of my acne, but it also significantly evened my skin tone (which was patchy and red due to the exfoliation). This cleanser is very gentle, it almost feels like you're rubbing straight cream into your skin. I massage it in until it feels like there's nothing left. I had to get used to a nonlathering face wash, but now I don't think I'll go back. After using it, my skin feels so soft and mositurized without the greasy feeling.
So over all:
Pros - gentle, immediate feeling of moisture to the skin, adds unbeatable softness to dry areas without making skin greasy. It feels luxerious & pampering, and it's affordable.
Cons - when you're not used to a facial cleanser that lathers up, it can be an adjustment.

I highly reccomend this for people with dry or combination skin, it works wonders. continued >>

First of all the package of this annoys me. Why could it be a squeeze tube?? I feel like a hard plastic bottle it's not the smartest way to get the product out.
But on to the actual product. I didn't read any reviews on it, and I just went out and got it because the lady on the store said it was a popular one. It's very nice indeed. The smell is great, your skin feels very soft but I don't know if it really cleans, it certainly doesn't remove makeup. That been said I think this will be genious for winter when my face gets a bit too dry because since this is a cream, and not a gel, its a bit more moisturizing.
Anyway, it's not that expensive and it feels nice.

I'd only buy Body Shop products in the UK, due to them being a lot cheaper than the US store. It's £7 there, and worth it. This made my skin so soft! It gives you such a nourished feeling, and massaging the cream into your skin makes you feel so relaxed. It definitely helps improve the health of your skin. The Vitamin E infuses and over time, everything improves. This is a must for dry, flaky skin. My only complaint is that nothing in the formula is programmed to fight off the occasional pimple, but that's a very minor thing in comparison.

So, I've been using this cleanser together with the toner and the moisturiser from the vitamin e series for almost a month now. And I really like it! The only thing I don't like about this cleanser is that it doesn't really take off all of my make up, I have to use the toner to get rid of the residue. But that works fine for me! Other than that, this cleanser is great. It has a pleasant smell, and does not irritate my sensitive/dry/acne prone skin! After rinsing my face with this, my skin feels smooth and hydrated. But a moisturiser is a must for everyone, even though you don't think that you need one - you do! I highly reccomend the Vitamin E Moisture Cream. Going to do a review on that one shortly! :)

I have a combination skin and in fact I like to use gel cleansers. Now, it is winter and my skin feels dry, I bought this cleanser while searching for a gentle cleanser for my winter dry skin. This is a very good inexpensive cleanser, does not leave residue on skin, my skin feels clean, cleans my makeup and does not cause extra oil production. Btw, I also use its toner and love it.