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79% would repurchase
Package Quality: 3.2
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on 12/20/2015 6:36:00 AM
More reviews by Jasveenb14
Age: 18 & Under
Skin: Other, Other, Not Sure
Hair: Other, Other, Other
I had bought a pair of nylon tights, they were a good price. When I was purchasing them, I had asked if I could return them? The employee said yes, so I didn't worry about it. So I opened the packet and I didn't even try them on and decided to return them. But than I realized these are undergarments so I called H&M and explained my situation and they said we can refund it. So I go and the immediately said no to me, even though their employee made the mistake, and I had talked to someone on the phone saying it was okay. They accused me of lying, saying we would have to "follow up with that person".... It is not my fault your employee gave me the wrong information. At least they could have given me store credit. One of the worst customer service experiences I have ever had. Would not be shopping at all at H&M.
on 9/11/2015 2:38:00 PM
More reviews by Gexrgia
Skin: Very Oily, Fair-Medium, Not Sure
Hair: Brunette, Other, Other
The clothes are so lovely and look amazing, but I ordered mine a while ago and it's still not arrived so I'm not sure what happened there but in not too happy. It's past the due date and it won't let me track the package at the minute. If you go to the shop it's way better than ordering them - bad quality for postage 😕
on 9/5/2015 2:34:00 PM
More reviews by HappyUnicornSmile
Skin: Sensitive, Fair, Neutral
Hair: Blond, Wavy, Medium
When I buy in store in usually always completely pleased with my purchases. I have a few dresses from them and they still look new despite being about a year old. I bought a bra from them in 2010 and its still like new. I purchases 2 other push up bras there and they have lace accents. Usually when I buy anything with lace the lace falls apart after a few washes and the lace is still great. I've had those bras for about 6 months. You do have to try on every bra you want to buy though, because they all fit a little differently even if they are all the same size. The dresses with zippers usually run a little smaller than the dresses without zippers, so I buy the next size up with those generally speaking. Their jeans run very small. I'm a size 2 at Express and a 28 at Forever 21. But a 28 at H&M is much too small for me. I suggest trying on all jeans in store to know what size you'll need. I just ordered some pants and treggings in a size 8 (aka 29, 30) and am hoping they fit since I bought them online half off for this weeknds labor day sale. This store is my favorite store because they have quality clothing for cheap prices. I just got 5 100% polyester dress shirts for $6 each. Usually dress shirts this cheap are of a weaker, worse fabric like rayon which shrinks a lot, can't be dried in the dryer, and looses shape quickly. I've had clothes from Forever 21, Charlotte Russe, Wet seal, and especially The 21 that I can only wear for a limited time until they lose shape or shrink too much for me to wear them anymore and then I end up throwing them out. I haven't had to do that with anything from H&M so far, plus their clothes here are also very stylish. For these 2 reasons they have my loyalty. But like I said, the sizing is hectic so try everything on in store before you buy and if you order online be cautious! I really hope my first online order works out....
1 out of 1 people found this review helpful.
on 7/25/2015 7:13:00 PM
More reviews by nucwrath
Skin: Other, Fair, Not Sure
Hair: Blond, Other, Other
Bought a pair of jeans that turned out to be cut wrong. They would not accept a return, despite my trying to return them 2 days after purchase, them not being worn, and having the receipt. Contacted customer service and they said it was my fault for not trying them on better.
4 out of 4 people found this review helpful.
on 7/25/2015 5:19:00 PM
More reviews by Luvkuppa0568
Skin: Normal, Tan, Not Sure
Hair: Brown, Other, Other
I have not purchased anything from this online store . but the prices seem too good to be true.
on 4/30/2015 2:48:00 PM
More reviews by Jen712
Order from h&m last midnight and the in the morning I check my h&m account and one of my order was out of stock . They cancel one of my items and ship the rest out so fast that I didn't had time to change or cancel. I was so disappoint about there online order. What's the point of them asking for your phone number when they don't call and notify u about your orders. Worst experience ever .
on 10/20/2014 3:23:00 PM
More reviews by Prettymamalove
Great place for baby clothes! Great price comparing to other baby stores like Gap. Quality is very similar to Gap, or better. Love the wool and 100% cotton fabrics. Shipping time takes about same time as from the other "free shipping" stores. FYI Gap being a pricy store, takes way longer than expected to deliver, about week and a half to two weeks. H&M takes about a week to deliver.
on 10/17/2014 10:04:00 PM
More reviews by xade
Skin: Combination, Fair-Medium, Not Sure
I've only ever shopped at H&M in-store but it is probably my favourite clothing store. Here in Ontario Canada the prices are so cheap for basic must-have and trendy looking clothes. It is the perfect place to find everything cheap and well-fitting from skinny jeans to interview/office attire. My boyfriend often comes along with me and he enjoys their clothing as well. (I've also stumbled into their children's section and their clothing looks so cute!).I really hope H&M always stays so affordable, I fear that over the years they will eventually become more pricey like other stores have in my mall.
on 9/23/2014 7:55:00 PM
More reviews by mcoleenep
H&M IS HORRIBLE! MISLABELED ITEM AND CHANGED TITLE OF ITEM AND FEATURES LESS THAN 24 HOURS AFTER I ORDERED. REFUSED TO PAY FOR MY RETURN OF THE ITEM EVEN BEFORE I RECEIVED. TREATED ME VERY RUDELY EVEN THE SUPERVISORS AND CALLED ME FICKLE AND LOTS OF OTHER RUDE TERMS I WOULD NOT EVEN USE ON HERE. DO NOT USE THEM. BAD CUSTOMER SERVICE AND MISLABELED PRODUCTS.
on 9/23/2014 12:30:00 PM
More reviews by halezzzzzz
Skin: Normal, Fair-Medium, Not Sure
HORRIBLE COSTUMER SERVICEVERY RUDE EMPLOYEES THAT DON'T WANT TO BE THERECHEAPLY MADE CLOTHES HORRIBLEMADE ME FEEL BAD
Are you sure this product is discontinued?
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Reviewer did not try the product Profanity/Vulgar language Advertising (Vendor promotion, iHerb Coupons etc.) Marketing campaign (BzzAgent, Influenster etc.)