this has nice packaging and a pleasant smell, but that's about all it has going for it. after about 5 minutes and 5 cotton pads about 50% of my (non-waterproof) mascara still remains on my lashes with this stuff.
Being an "extra gentle" remover, I wasn't expecting much from this. So there wasn't any surprise that it didn't touch my waterproof mascara. However, all it did for my liquid eyeliner and eyeshadow was to smudge it. Very disappointed in this product - it was about as efficacious as water alone.
I love this product. I just bough it and it does not sting my eyes again and it does not leave the greasy film because it does not have oil in it. It smells nice but if you are allergic to fragrance you should probably know this. However if I pile many coats of mascara on, I really need to rub it off. So This is not so good for those who like to pile it on. For waterproof and heavy eye makeup I honestly recommend to get one of those oily removers. I love nivea because of its fragrance so this is a huge favourite of mine.