Not a bad product, but horrific customer service. I ordered 5 "little lights" gift sets, and received ONE, that was smashed, the packaging was so poor. I contacted them immediately, and they took a week to get back to me. 2 weeks later, and they're telling me it will take 2-5 days to refund those.
Another gift box in the shipment had an open tub of lotion, which glopped all over everything, making it un-giftable. They offered to send a replacement, but the gift-giving event is over, and I don't want it for myself (nor should I be spending money on myself during the holidays!). Their last email basically insisted they replace it, and if I didn't want it, I should donate it. Rude.
Absolute garbage. The colors are pretty but the formula is crap. Thick, goopy or streaky. And they take forever to dry. The bottles look good but they are a terrible design. They easily dump over and the polish drips all over the length of the brush. I can't believe this company has the nerve to charge FOURTEEN dollars per bottle for this. Not only is the formula terrible, but you are given about half the amount of polish as you get from most other brands. Just awful. Stay far far away.
I should have listened to the reviews before. The 1 cent box was OKAY one nail polish was alright and the other one after 3 coats was still seeing through. I cancelled each month until this month I forgot to cancel between the window. I call today and they don't even care. They say "no refunds" I was planning on using the $20 for something else. I don't even want the box. I totally regret signing up with them. DONT BE A JULEP MAVEN.
I think this is a company/product that one either loves or hates. There doesn't seem to be any lukewarm reviews. I have been a Maven almost a year now. The only problems I've had with the company was the web site to call off a month and I couldn't get the site to work. I sent and e-mail and it did take a few days but they got back to me took care of the problem and I haven't had an issue since.
I do set my smart phone to remind me on the 20th to go to the site. I haven't been thrilled with the beauty products except for the lip gloss I got as part of my box last month. I love the colors of Julep they do not chip (yet) on me. I know certain formulas can vary. They do dry slowly learned that when thought something was dry went to bed and got track marks. Ooops. Not the only polish that way. If you are a Maven the polishes are cheaper and run about the same as Essie and OPI .
For now I'm staying with the program. If you don't do well with monthly kits pass it by and buy the occassional must have from the site.
NIce nail polishes but awful customer service. They don't even deserve a 1 out of 5 rating. Worst company I have ever dealt with. They scammed me out of over $70. They started double charging my account. I stopped receiving my shipments and they refuse to give me my money back even though I never received the items and they charged me twice. So there solution is to resend me two of the same package. (Who wants halloween colors in mid november??) One representative offered a refund and was going to send me information to file a lost package claim. Never received an email or my refund. Now they say that was never offered to me and they got really rude with me. Furthermore, every time I call the supervisor is conveniently not available. First box was great...after that this is what I have had to deal with. Not only will I be contacting the better business bureau but I will try to get the word out to as many people as possible. I do not want anyone else to have to loose money and be treated this way by a company. I work hard for my money and I don't give it away for free but they just forced me into doing so and there is nothing I can do about it. This is way too much stress to deal with over some nail polish,
I love their nai lpolsihes. They are a bit pricey but if you are new to their monthly program you get the first box for free. I feel they recently have new shades that are amazing.
Julep polishes are way more expensive than OPI or Essie. The texture is very thick and it doesn't last very long in the bottle. Most of them dry out after a few use.
I have seen lot of other reviewers saying that you don't get much polish-the bottles have as much polish as Essie or OPI, they're just packaged differently. I've always found the pigmentation to be wonderful-rarely do I need much more than one coat with their regular polishes; glitter take two. I've never tried Julep without a base/top coat so that might be why others have had trouble with the finish, but it dries quickly and smudge free. My one problem with Julep is that the brushes are awkward to use and drip more than other polishes I've used. I did have a problem on my first order-they never send me an e-mail confirmation or shipping information. As soon as I called customer service, however, they were friendly and helpful and sent me the information I needed. Overall I love Julep and choose it over most of my other brands.
They are too expensive and they dry out after several usages. I wouldn't buy them. I'd rather go for drugstore brands like Revlon and L'Oreal for a better price
and better quality.
I got the intro box, the polish is so thin - 3 coats and you can still see through it. Beautiful colour though. But you get such a tiny amount of it! AND, their customer service is appalling! THEY did not send me an email on the 20th, then charged my card for the next month. It's all over their website that they will send you a reminder email - I'm sure this is a big selling feature for a lot of us busy ladies that can't be bothered to remember to log in on the 20th of every month. First customer service ignored me, then they said "too bad, so sad". Disgusting customer service - they should have just credited me for this month and written it off as a cost of doing business. I would have stayed a Maven as I was eyeing the September box that was still available and had several other products on my wish list. Too bad, so sad for YOU Julep.