This softener helps me from the drying effect caused by the deep cleansing foam. Products for oily skin tend to have drying effect. If all of the products have the same oil-control power, you can imagine how dry your face will be. The good thing is that Shiseido provides this softener to soften the skin. So, this softener really helps, and since I have dry surfaces on both my right and left cheek, the SA told me to use this less on the T-zone area, but more on my cheeks.
I will definitely repurchase this. :)

it doesn't work for me at all but irritated my skin. Bought in in the States and used for a mild winter of 14 celcius and it dried me out like anything.
Then I moved to a hot and humid weather and nothing improved. I gave up half ways, half of bottle was in garbage can.

I've only been using the pureness line for about a month now and have noticed a huge difference in my acne prone skin! I use this softener after the foaming cleanser and the combo of both products have cleared up my skin and made is less oily without over drying I will for sure keep using these products

I buy this product for my husband to use. He's got really oily skin but after washing his face with cleansers, it also gets very dry. I've asked him to apply one layer of this daily and it seems to have helped both with the excessively dry or oily condition he gets!

I started using this when the very last of the Kiehl's Tea Tree Oil toner that I'd purchased from all over the country ran out. That was my favorite toner of all time. I was for a long time really not excited about the Shiseido toner. I thought the smell was okay but boring and I thought it didn't leave my skin feeling really super-clean. Probably just missed the medicine-y smell from the tea tree oil in Kiehl's toner. I've been using it for about 3 years now and I'm coming around to liking it a lot. My skin is still so oily that I use it as my moisturizer. Using this toner leaves my face feeling clean and also very dewy, no lie. It doesn't make my face red and it never breaks me out. I thought it was kinda blah during the first two years I had it so I was always trying out other toners (all high end: Boscia, Murad, Henriksen, etc.) and they were not as good. One summer I used Murad's Clarifying toner but I haven't finished the bottle because it made my face red and was too harsh on my skin. I feel like until my face skin really changes in some way, I can keep using this as my toner.

Ahh I love this toner. You can't really expect a toner to change your skin but this does its job. It is very moisturizing and refreshing, and I believe it's alcohol-free? However, the pump is just ugh, most of the time it squirts out too much and sometimes it just gets everywhere.

Very disappointed in the product.. Got this recommend by the sales lady due skin imperfections. I just had a slightly break out and figured this might help.. Applied it to a cotton ball wiping it over my face for about 2 weeks. This didn't do anything for my skin, but break out!!! I would not recommend this to those whom have acne-prone skin like me

I love this product! This was my very first toner. It refreshes and replenishes the skin after I cleanse it. It hydrates the dry cheeks my cleanser have caused. It doesn't burn my pimples, only tingles that is refreshing. I dislike how the pump is, it squirts out uncontrollably, wasting some product on my fingers. The bottle is quite small so I ran out of this product first before I was even half done with my cleanser and moisturizer (Pureness line). It minimizes my pores and I think helped with my blemishes. It is quite expensive for this small bottle. I use this with the shiseido cotton pads after my cleanser immediately. I only need 1-2 pumps and wipe over face gently and wait for 10 seconds for face to absorb. follow up with the matifying moisturzer. I love how it is alcohol-free, which teenagers need.
Will repurchase ::)

My skin is pretty acne-prone and oily. Out of all the softeners I've used, this one was the most light. I thought that it handled my pores pretty well in that it did what it was supposed to do. However, when I forgot to put it on, I saw a noticeable difference with my pores. But without alcohol, my face felt less dry after a good cleanse. I would definitely buy this again if my wallet wasn't housing for flies.

One issue I had with it was that it didn't seem to make my face feel clean. I felt a bit of slippery residue on my face that I didn't like. Other than that, I didn't have any gripes.

Purchased this toner after reading all the fab reviews on MUA and am glad that I did! It's perfect for my combination skin. Although I am acne prone, I also get dry patches from irritation. My previous toners would at times make my skin feel tight and dry leading to further irritation but this toner makes my skin feel soft and smooth - prepping it perfectly for serums and moisturisers. Also, not a bad price - if you can find it online like SN.