This is THE eye makeup remover for those who like gentle yet effective eye makeup removal. I have searched long and hard for an eye makeup remover that does not result in broken lashes or lead to stress on the delicate eye area. This product feels like a thin, cooling gel to apply. I wash it off with water over the basin or it works great in the shower too. It removes thick makeup gently while conditioning the eyelids and lashes. In fact I have noticed that my lashes are longer and stronger since using this product. The only "drawback" is that you may have to apply more than one time when removing very heavy makeup, but that's what makes it so gentle on the eye area. Thumbs up for this Guinot product, I'm stocking up!