Somebody didn't tell my Saks that they should try harder to win over customers (long) r/o

So it's F&F and for the first time ever, you can do it in the whole store w/o a card from an SA. So I should have spent mucho bucks, yes? Um, no. I could not get arrested in the Tysons Saks today, and I don't know why I'm surprised because that is *always* what happens to me there (except, for some reason, when I'm carrying a Chanel bag, go figure *grumble*).

They had only a single SA for the whole handbag section, yet there were more shoppers there than I've ever seen there outside of the morning of Black Friday sales. And while there were lots of SAs all over the cosmetic and fragrance counters, true to form most of them were just chatting among themselves in groups, leaving many counters completely unattended.

So all I bought was what I had intended to buy: a replacement Cle de Peau concealer (my 3rd - it's awesome stuff) and the 1oz EDP of the new EL Amber Ylang-Ylang (the parfum was divine but $65 beats $300 when it comes to EL for me). And the only reason I was able to get those was because I stood around the (unattended) Cle de Peau counter and played with the display until an SA from another counter saw me and took pity. Good for her, because she got the sale on both products, since the EL counter was also unattended (surprise).

If this is how they are during their big sale that is supposed to make people want to buy more stuff, then they are doomed, at least at that location. Dopes.

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expand whole threadSomebody didn't tell my Saks that they should try harder to win over customers (long) r/omharvey81610/17/2008 12:38PM

You each have my sympathies, but hey! At least you have a Saks. Me, I got nothin.:-)tabby210/17/2008 6:42PM

Someone should show this thread to a Saks head honcho.sherrie0910/17/2008 3:28PM

save your energy for someplace that deserves it at Sniffa8ball10/17/2008 1:50PM

You know it, C! :)mharvey81610/17/2008 2:20PM

re. you couldn't get arrested in Saks: it's a southern thingludovine10/17/2008 1:37PM

Not so much. The SAs at Neimans in Tysons are all over you when you walk inswiglo110/17/2008 1:40PM

Lord yes, I have to beat them off with a stick some days. LOLmharvey81610/17/2008 1:41PM

I just called the San Francisco store - just an FYI - they don't have Chanel Rue Cambon collection.CheriCheri10/17/2008 1:17PM

That's always the way at Tyson's Saks swiglo110/17/2008 1:15PM

Sadly, yes, but you'd think they'd try a bit for the F&F sale. Apparently not.mharvey81610/17/2008 1:39PM

They also don't know anything. One SA told me that Beige was exclusive to the boutiquesswiglo110/17/2008 1:41PM

That's what the SA at the San Francisco Saks told me! CheriCheri10/17/2008 1:44PM

At least they didn't say "what Beige?"helena210/17/2008 2:43PM

The SAKS in Chicago is some of the worst ever! nmtanya10/17/2008 1:04PM

They are pretty snooty, though I usually get lots of attention (I must look like a shoplifter) :-)moongrrl10/17/2008 3:57PM

I feel your pain. My Saks in San Diego has the worst cs ever ++mrlincoln10/17/2008 12:55PM

So true! I was there on my honeymoon ready to spend on fragrance and walked out!feelingpeachy10/17/2008 2:30PM

Tyson's Saks has some of the worst SAs I've ever seen. So unsurprised it takes a Chanel bag +lisa_6710/17/2008 12:54PM

I was at the NYC store yesterday & there were at least 6 SAs atperfumey10/17/2008 12:48PM

hey i was at the guerlain counter too yesterday! i couldn't walk 2 ft w/o a ++applepark10/17/2008 12:54PM

So was I! Around 4:30 - no one even offered F&F. shadowline10/17/2008 2:26PM

The counter manager told me the execs told them NOT to advertise the 15% off . Huh ? Go figure !perfumey10/17/2008 12:57PM

Very odd.CheriCheri10/17/2008 1:39PM

guess someone didn't get the memoapplepark10/17/2008 1:23PM

That is just nuts. Even Tysons Saks had big signs up & the SA who helped me also mentioned itmharvey81610/17/2008 1:38PM

There were plenty of SAs in beauty/fragrance, they were all too damn busy chatting w/each other :(mharvey81610/17/2008 12:50PM

The NYC flagship should share some of its many, many overzealous SAs. Feast or famine!Stanzi10/17/2008 12:39PM

I can't stand the NYC Saks - pushy, often rude, more often clueless. Plus its such a zoo in there. shadowline10/17/2008 2:25PM

Yeah, the SA I was just on the phone with in NYC was extremely pushy about some new Ralph L frag. &vivaciousvampire10/17/2008 12:42PM

True, I've been stalked at the NYC store before. But at least then I can buy stuff if I want to. :)mharvey81610/17/2008 12:41PM

True. It's hard to find a happy medium, but at least you got your scents! :)Stanzi10/17/2008 12:55PM