MUA FAQ • Frequently asked questions
Q: I would like to review a product that is not in the MakeupAlley database, how do I do this?
A: You must complete 20 reviews before you can add new products to the Productville database. Once you have completed 20 reviews, you can add a new product from the "Add a Review" link on the Product Reviews menu. Please check first to verify that the product isn't already in our system.
Q: How can I edit the reviews I've written?
A: Go to the my reviews page, find the review you wish to edit and click on the edit review link in the right hand side.
Q: I'm quite new to MUA and haven't really got used to everything yet, but how do I write a review to an unlisted brand that's not on the site?
A: 1) When you click Write a Review, you can pick Unlisted Brand from the drop down brand menu 2) You can also request new brands on this page by writing to us through the Contact Us link at the bottom of the page
Q: How can I upload pictures from my phone to MUA
A: From your iPhone/iPad/android device: You can upload pictures directly from the desktop version of the site. Navigate to My MUA | Upload Pictures or this link
Q: I registered but never got my password, what should I do?
A: Please follow these steps: 1. Check your junk folder, some mail servers filter messages as junk mail. 2. You can reset your password emailed to by visiting this page Reset my password
Q: Can I change it to something else?
A: Yes, click here to change your password.
Q: How Do I Change My User Name?
A: Unfortunately, user names cannot be changed.
Q: How do I log out?
A: Click on the large MakeupAlley logo at the top of the screen. Then click on the "logout" link.
Q: How Do I become a current swapper?
A: Swapping is only open to current members who are already swappers. If this changes, we will post an announcement on the site.
Q: I have items listed for swap and when other members send me swap request, I do not receive them. Or: I do not receive pager messages
A: Check your spam/junk folder to make sure your mail client or mail server are not filtering the swap requests. If this doesn't help, contact your ISP to check if they have software that might be blocking the requests.
Q: What are the guidelines for what can and can't be posted in the swap section?
A: Prescription items are not allowed on MakeupAlley swap board Listing prices (selling, retail, reference, etc.) is not allowed ANYWHERE on the swap board including the Item Title Line, Item Description and Notepad. Links to selling on Ebay or any affiliate programs are not allowed. Swapping burned CDs/DVDs is not allowed. The Swap Board is ONLY for posting Swap items (not Custom Purchases, Other Arrangements or any other notices). Violators may be removed/suspended without notice.
Q: I am getting a message script tag not allowed. What is a script tag please?
A: Remove any code that contains scripts from your notepad and try again. Some examples for scripts in notepads are: virtual pets, code amber alert, counters.
Q: Having trouble posting a swap token. I get the message "Website Not Responding".
A: If you are an AOL user, some users have reported that switching to Internet Explorer has helped with this issue.
Q: Can I post a gift card in the swap section or ask for a gift card in my wish list?
A: No. The swap section is not intended for selling. Posting a gift card is equivalent to offering cash and asking for a gift card in your wish list or in a swap item is equivalent to asking for cash. The swap section is intended for swapping items, not buying them. We understand that in certain situations individuals might come to work out a different agreement privately, and we leave that between the two parties, however we ask that the posted swap items, notepads, and wish lists respect the guidelines and the intention of the MUA swap section.
Q: I know that listing prices anywhere in a swap item listing is not allowed, not even just for reference. My question is, if I'm listing a coupon that is $10 off a $35 purchase, am I allowed to list that?
A: No, please do not list coupons as swap items.
Q: Trying to add an item to my swap list, but it disappears, why?
A: You can only enter up to 1000 characters as the description of the swap item. Since you are meant to list one item at a time this should be sufficient.
Q: I am trying to keep track of tokens I've already awarded to other people. How do I access this information?
A: 1) Go to your profile and click on any one of the items you have up for swap 2) Click Swap | Swap Tokens | Remove (it will show a list of all the tokens you awarded in case you want to remove one of them)
Q: I'm trying to add stuff to my notepad but when I click on editor mode the color/text etc does not come up.
A: The editor mode currently only works with Internet Explorer and Firefox on a Windows operating system. If you are using a different browser, you will have to enter the HTML code yourself.
Q: How do I make my notepad look nicer?How do post an image ?
Q: Where can I find a list of the abbreviations used on this site?
A: A list can be found here
Q: Does MUA give personal info (Such as name, age, e-mail addy, IP address) out to anyone?
A: No, unless will be requested to do so by law enforcement agencies or will be presented with a court order.
Q: Are people allowed to sell or mention prices in their notepad/item listings?
Q: How can I add a picture to my message?
A: If the picture is on the internet and is in JPG format just include the full URL of the picture in your message and MUA will show it in the message. Please do not hotlink pictures. Use pictures from your MUA gallery or another hosting site. (see here for explanation of what hotlinking is:http://altlab.com/hotlinking.html)
Q: What is a troll and what to do when you spot one?
A: A troll is basically one who posts messages intended to insult and provoke. For each person who responds, the poster (the troll as a person) will consider that person 5 easy rules: (1) Don't read posts from or about trolls; (2) Don't read email from or about trolls; (3) If you can't resist reading, don't respond; (4) If you can't resist responding, do so by email, not by posting on a public forum; (5) If you are compelled to post a response, if you just can't stop yourself, at least do the rest of the readers the favor of adding the troll's nick to the subject line, so they can avoid reading that post.
Q: I am trying to send a message and get a blank page, what is the problem?
A: The problem is that some software on your computer is blocking some information from the MUA servers. If you are using Nortons antivirus , dangerous has provided the following information: In Nortons settings, I clicked on advanced options, used the add site button to add makeupalley, clicked the use these rules for www.makeupalley.com box and selected permit from the drop down menu for cookies, referer, browser and e-mail. For other firewalls, look for a setting which will allow sending referer information to makeupalley.
Q: how do I a stop receiving mail from certain individuals?
A: Put them on your ignore list. When you receive an email from them, open it, then click on the 'ignore' link near the reply and delete links.