July 29, 2014 | 2115 users online

MUA FAQ • Frequently asked questions

Q: I would like to review a product that is not in the MakeupAlley database, how do I do this?

A: You must complete a review before you can add new products to the Productville database. Once you have completed your first review, you can add a new product from the "Add a Review" link on the Product Reviews menu. Please check first to verify that the product isn't already in our system.

Q: How can I edit the reviews I've written?

A: Go to the my reviews page, find the review you wish to edit and click on the edit review link in the right hand side.

Q: How do I write a review to a brand that's not on the site?

A: 1) When you click Write a Review, you can pick Unlisted Brand from the drop down brand menu 2) You can also request new brands on this page by writing to us through the Contact Us link at the bottom of the page

Q: How can I upload pictures from my phone to MUA

A: From your iPhone/iPad/android device: You can upload pictures directly from the mobile version of the site. The link will show up on the mobile homepage if you are logged in You can also click here to upload pictures

Q: Where is it okay or not okay to link my personal blog?

A: To keep the quality of product reviews and message board posts relevant and valuable, we ask that you do not post any links to personal blogs, websites, YouTube channels or social media outlets.

We ask that you steer clear of self promotion, selling or soliciting. Reviews and postings of this nature are subject to flagging and may be removed without notice.

You can post links to your personal blog, YouTube channel or social media accounts in the "About Me" section in your Profile.

You can find your personalized MakeupAlley URL when you select MY MUA > My Profile. Use this URL to direct friends & followers to your MUA page where they can find your blog info, images, reviews & YouTube videos.

You may also post links to relevant YouTube vidoes when writing a product review. You can find instructions on how to do this when you select "Write a review" for a given product.

Q: I registered but never got my password, what should I do?

A: Please follow these steps: 1. Check your junk/spam folder, some mail servers filter messages as junk mail. 2. You can reset your password emailed to by visiting this page Reset my password

Q: Can I change it to something else?

A: Yes, click here to change your password.

Q: How do I change my user name?

A: Please use the contact us page to request a user name change. Select My Account/Login as the contact reason and provide your top 3 new username options in the message body. Please note that user names can only be changed once.

Q: How do I log out?

A: Click on the large MakeupAlley logo at the top of the screen. Then click on the "logout" link.

Q: How Do I become a current swapper?

A: Swapping is only open to current members who are already swappers. If this changes, we will post an announcement on the site.

Q: I have items listed for swap and when other members send me swap request, I do not receive them. Or: I do not receive pager messages

A: Check your spam/junk folder to make sure your mail client or mail server are not filtering the swap requests. If this doesn't help, contact your ISP to check if they have software that might be blocking the requests.

Q: What are the guidelines for what can and can't be posted in the swap section?

A: Prescription items are not allowed on MakeupAlley swap board Listing prices (selling, retail, reference, etc.) is not allowed ANYWHERE on the swap board including the Item Title Line, Item Description and Notepad. Links to selling on Ebay or any affiliate programs are not allowed. Swapping burned CDs/DVDs is not allowed. The Swap Board is ONLY for posting Swap items (not Custom Purchases, Other Arrangements or any other notices). Violators may be removed/suspended without notice.

Q: I am getting a message script tag not allowed. What is a script tag please?

A: Remove any code that contains scripts from your notepad and try again. Some examples for scripts in notepads are: virtual pets, code amber alert, counters.

Q: Having trouble posting a swap token. I get the message "Website Not Responding".

A: If you are an AOL user, some users have reported that switching to Internet Explorer has helped with this issue.

Q: Can I post a gift card in the swap section or ask for a gift card in my wish list?

A: No. The swap section is not intended for selling. Posting a gift card is equivalent to offering cash and asking for a gift card in your wish list or in a swap item is equivalent to asking for cash. The swap section is intended for swapping items, not buying them. We understand that in certain situations individuals might come to work out a different agreement privately, and we leave that between the two parties, however we ask that the posted swap items, notepads, and wish lists respect the guidelines and the intention of the MUA swap section.

Q: I know that listing prices anywhere in a swap item listing is not allowed, not even just for reference. My question is, if I'm listing a coupon that is $10 off a $35 purchase, am I allowed to list that?

A: No, please do not list coupons as swap items.

Q: Trying to add an item to my swap list, but it disappears, why?

A: You can only enter up to 1000 characters as the description of the swap item. Since you are meant to list one item at a time this should be sufficient.

Q: I am trying to keep track of tokens I've already awarded to other people. How do I access this information?

A: 1) Go to your profile and click on any one of the items you have up for swap 2) Click Swap | Swap Tokens | Remove (it will show a list of all the tokens you awarded in case you want to remove one of them)

Q: I'm trying to add stuff to my notepad but when I click on editor mode the color/text etc does not come up.

A: The editor mode currently only works with Internet Explorer and Firefox on a Windows operating system. If you are using a different browser, you will have to enter the HTML code yourself.

Q: How do I make my notepad look nicer?How do post an image ?

A: Two MUA members have written primers to help you : Haloinverse's MUA Tech FAQ MUA Notepad Primer - by Josephine9999

Q: Does MUA give personal info (Such as name, age, e-mail addy, IP address) out to anyone?

A: No, unless will be requested to do so by law enforcement agencies or will be presented with a court order.

Q: Are people allowed to sell or mention prices in their notepad/item listings?

A: Nope

Q: How can I add a photo to my message?

A: If the photo is on the internet and is in JPG format just include the full URL of the photo in your message and MUA will show it in the message. Please do not hotlink photos. Use photos from your MUA gallery or another hosting site. (see here for explanation of what hotlinking is:http://altlab.com/hotlinking.html)

Q: What is a troll and what to do when you spot one?

A: A troll is basically one who posts messages intended to insult and provoke. For each person who responds, the poster (the troll as a person) will consider that person a target.

The one and only truly effective way to eradicate trolls is to disengage. If even one member engages with them, they will have a reason to return.

5 easy rules:

(1) Don't read posts from or about trolls;
(2) Don't read email from or about trolls;
(3) If you can't resist reading, don't respond;
(4) Flag the post immediately if applicable;
(5) If the content is directed at you, ignore the post and report it to us
through the contact us page

Q: Where can I find a list of the abbreviations used on this site?

A: A list can be found here

Q: What does block mean?

A: The blocking feature applies to the boards as well as the messaging system (MUA Mail)
This feature was introduced in Dec 2013 and is partially rolled out. It will be rolled out to everyone as soon as testing is complete.

--> If you block someone, you can't see their posts and they can't see your posts.

--> If you block someone, you can't see their profile and they can't see your profile.

--> You can't *really* block yourself.

--> To undo a block please click on Mail | Ignore List.

Q: How do I post a gif next to my name?

A: MakeupAlley member silverhands has provided a great tutorial in her notepad. Here it is: http://www.makeupalley.com/user/notepad/silverhands

Q: I am trying to send a message and get a blank page, what is the problem?

A: The problem is that some software on your computer is blocking some information from the MUA servers. If you are using Nortons antivirus , dangerous has provided the following information: In Nortons settings, I clicked on advanced options, used the add site button to add makeupalley, clicked the use these rules for www.makeupalley.com box and selected permit from the drop down menu for cookies, referer, browser and e-mail. For other firewalls, look for a setting which will allow sending referer information to makeupalley.

Q: how do I a stop receiving mail from certain individuals?

A: Put them on your ignore list. When you receive an email from them, open it, then click on the 'ignore' link near the reply and delete links.